Crystal Table Lamp

Please get in touch with any questions you have at info@brilliantled.us or leave your message below!

Need Help with Delivery?

If you have a question regarding the delivery of your order and have a tracking number, please try our 'Track Your Order' service first. We also have a handy Shipping Guide which might help to answer any questions relating to the shipping of your order. Our FAQs should help to answer any other questions you may have.

Contact Form

If these haven't been able to answer your query, please feel free to send us a message using the form below.

How Does Our Shipping Work?

Brilliant LED works with manufacturers and artisans across the world to source the coolest products at the prices that suit you. This results in all our orders being shipped to you from across the world - from Thailand and China to Morocco. However, we do ensure we can track our orders for your extra peace of mind.

How Long Does Shipping Take?

Because your products are coming from so far away, they often take 2-3 weeks to arrive. So don't worry if the product doesn't arrive the next day! Most of the time our product will arrive a lot quicker, but we want you to be aware this is out of our control!

Worldwide Shipping

We ship worldwide, so you can shop with us wherever you are.

Where is my order?

This is a question we frequently get asked so we put together a shipping guide and you can track your order here.

What is my tracking number?

Tracking will be available 4-6 days after your order. Please do reach out if you haven’t received your order after 7 days by contacting support.

Order Cancellations

If you need to make changes to your order you will need to contact us within 24 hours of placing the order.

Cancellation Terms

• You must contact us within 24 hours.
• We cannot cancel your order once it has already been shipped.
• You can view our full refund policy here.

My Item Arrived Damaged

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment. If this happens to you, please reach out with:

• Your order number.
• A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

Customs and Tax Charges

Please note customers are responsible for any customs and tax charges for their order.

Contact Us

If we still haven't managed to answer your question please feel free to contact us and we'll get back to you within 1-2 Business Days.